Our refund and returns policy lasts 45 days. If 45 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only accept returns for sweatshirts with quality issues. We do not accept returns or exchanges due to incorrect sizes. So, be sure to choose the right size before purchasing. If you have any questions, please contact us directly at [email protected]. (We do not accept returns for orders older than 45 days.)
To return your product, you should mail your product to: No. 14, Lane 266, South Street, Tengqiao Town, Lucheng District, Wenzhou City, Zhejiang Province, China.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
1. Refunds will be processed within 7 days after we receive your package. The refund will be backed to the original payment account.
2. The original shipping fee and insurance are non-refundable. If it is our reason, the goods have quality problems, the original shipping fee will be borne by us.
3. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
NOTE: If you have any issues with your return, you must contact us at [email protected] within 180 calendar days after your order was first placed.
- Cancel unshipped orders.
If you want to cancel an order that has not been shipped, please contact us at [email protected]. For the fastest solution, please provide your order number. Thanks!
- Cancel shipping order
If you cancel the order while the package has been shipped out or is being shipped to the destination, please contact us, and refuse to accept the package. We will refund your payment after deducting the shipping cost. Once the package starts to be returned, it will be refunded immediately.
Contact us at [email protected] for questions related to refunds and returns.